Pricing

Fare and pricing

See how the fare estimate is built before a ride is confirmed.

Fare can depend on service type, route distance, time rules, area adjustments, waiting, demand, and eligible promotions.

Estimated fareShown before booking
Service typeStandard / Taxi Plus / EV
Route distanceRoad-route km
Zones and timeWhen active
PromotionIf eligible

The rider app can show a fare estimate before confirmation. The estimate starts with the selected ride option and road-route distance, then applies active fare settings such as zone surcharge, peak time, waiting, minimum fare, maximum fare, or promotion discount where eligible.

How pricing works

A clear fare estimate helps riders understand what affects the trip price.

Service type

Standard, Taxi Plus, and EV can have different base and per-kilometre rules.

Route distance

Road-route distance is used for kilometre pricing, not a straight-line guess.

Area adjustments

Some pickup or dropoff areas can adjust the fare when active.

Time rules

Peak hours, night windows, holidays, or event periods can adjust fare.

Promotions

Eligible offers can reduce the rider fare before booking is confirmed.

Scheduled ride fare estimates

Scheduled rides should still show the fare estimate before request confirmation.

The estimate can change if route, distance, waiting, time rules, area adjustments, service type, demand, or promotion eligibility changes. Driver matching depends on availability near pickup time.

FAQ

Common questions

Why can fare change by location or time?

Fare settings can add adjustments for areas such as airports or peak-hour windows. The rider app should show a clear breakdown before booking is confirmed.

Can the final fare vary from the estimate?

Yes. Final fare may vary by actual distance, route, waiting, time, service type, demand, area adjustments, and promotion eligibility.