Riders must provide accurate account information, use the app responsibly, choose correct pickup/dropoff details, follow booking and cancellation rules, pay applicable fares, and avoid abusive or fraudulent use.
Drivers must provide accurate identity, licence, NRC, vehicle, and city taxi information, keep verification details current, follow ride request workflows, and treat riders professionally.
Business/group account managers are responsible for inviting appropriate members, managing privacy expectations, and reviewing ride activity. Fares, promotions, wallet/reward rules, cancellation penalties, and fare adjustments may vary by service type, route, distance, time, demand, and eligibility.
Auto Taxi may suspend or restrict accounts for misuse, fraud, safety issues, duplicate records, or policy violations. Support can be contacted through the public website or configured support channels.